Software-Senior Engineer(Cloudsense CPQ )

Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets. In Australia we provide 17.6 million retail mobile services, 5.1 million retail fixed voice services and 3.5 million retail fixed broadband services. We believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday. That’s why we build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning over 20 countries. In the 21st Century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection



Software-Senior Engineer



Total Exp

6 – 10 yrs

Relavant Exp


Primary Skills

Cloudsense CPQ Experience

Salesforce, CPQ, Cloudsense,
APEX, Conga, Appttus, CI/CD(,Continuous Integration, Continuous Deployment)

Optional Skills

CPQ certification

Key Accountabilities

 Salesforce Technical Architect role is to plan, coordinate, and execute all activities related to the requirements interpretation, design and implementation of CRM applications. This individual will apply proven industry and technology experience as well as communication skills, problem-solving skills, and knowledge of best practices to issues related to design, development, and deployment of mission-critical CRM systems with a focus on quality application development and delivery.

This role is key to the success of the Customer Platforms function at Telstra and will be responsible and accountable for the following: 

  • Ability to design and develop Salesforce CRM & Applications
  • Ability to develop or design CPQ and Product Modelling constructs, catalogue rules.
  • Ability to review vendor designs and recommended solutions based on industry best practises
  • Ability to provide technical governance across CRM solutions at Telstra
  • Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner
  • Understand overall business operations and develops innovative solutions to help improve productivity
  • Ability to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers.
  • Strong problem solving and analytical skills needed to support enterprise high availability Salesforce applications
  • Coordinate with technical resource within and outside of Customer Platforms team.
  • Monitor process of software configuration/development/testing to assure quality deliverable.
  • Ensure standards of QA are being met
  • Review deliverables to verify that they meet client and contract expectations; Implement and enforce high standards for quality deliverables
  • Analyses performance and capacity issues of the highest complexity with Salesforce application.
  • Demonstrate thought Leadership in Cloud CRM innovations and practices.
  • Assists leadership with development and management of new application capabilities to improve productivity
  • Provide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation
  • Self-Motivator to perform Design / Develop user requirements, test and deploy the changes into production

Technical Descriptors

Salesforce – Service Cloud, Sales Cloud, Force. Com platform, Cloud Sense as a product

Experience in  building applications on platform with extensive hands-on and subject matter expertise in Salesforce technology including

  • Full cycle implementation experience with SFDC (application design, architecture and development using
  • Expertise on Product Modelling, Rules.
  • Experience in Cloud Sense
  • Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.)
  • Command over APEX and Visual force
  • Hands on experience in building salesforce apex classes, test classes and deployment process.
  • Deep knowledge of Salesforce API’s and hands on experience in building custom API’s and integration.
  • Working knowledge of web frameworks – HTML5, CSS3, JavaScript, JSON, Ajax
  • working knowledge of all Atlassian tools a bonus
    • Certifications in Appttus and Conga would be essential.
    • Expertise in developing Contract management solution integrating into CPQ using Conga or Appttus
    • Proven experience with creation of relevant documentation including, but not limited to Apttus CPQ solution design document and requirements documentation
    • Experience with migration of CPQ across environments including experience with the Apttus migration tool
    • Knowledge of the fundamental capabilities of Apttus CPQ including but not limited to:
      • Quoting and Quote Templates
      • Approvals (Deal Manager/IWA preferred)
      • X- Author
    • Fundamental understanding of Apttus CLM capabilities, Apttus CLM 201 certification a plus
    • Experience with Apttus Advanced Workflow Approvals
    • Experience with X-Author for Excel and Contracts
    • Experience with Apttus Wizard
    • Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
    • Knowledge of Apttus development

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit

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