Senior Product Manager, Mortgages

The Mortgages product team is responsible for driving the end-to-end performance of the mortgage business through development of a clear mortgage strategy, and working with all areas of the business to drive cross functional execution of this strategy. We are currently seeking a Senior Product Manager that will work across the entire retail mortgages portfolio including broker and direct distribution channels.


What are you going to do?

As an integral leader in the Mortgages Product Team, this role is responsible for the following areas:

  • Improving the performance and profitability of the mortgage business by identifying and executing strategies that contribute to improving portfolio quality
  • Driving Mortgages portfolio growth
  • Optimising the controllable revenue of the Mortgages portfolio to meet revenue targets
  • Growing the return on Risk Weighted Assets of the mortgages portfolio
  • Lead a focused approach to continually improve the customer experience for mortgage customers


What are we looking for? Someone who…

  • has at least 5 years experience in financial services product management (ideally within mortgages) or a strategy consulting firm, with proven optimisation of customer and P&L outcomes
  • has experience in a customer facing environment, where identification of customer needs is at the heart of proposition development
  • has good relationship skills to liaise with a diverse group of stakeholders
  • has previous experience in developing customer and portfolio strategy


About us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.


When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.


We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


People of all ages, sexual orientations, cultures and backgrounds are welcome to apply - likewise if you're living with a disability, or you have family or caring responsibilities.

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