Business Controls Analyst

Reporting directly to the Senior Manager, Business Controls Office, this role will be responsible for supporting Retail teams in the identification and management of non-financial risk (operational, regulatory and compliance risks) in line with the Risk Appetite Statement, policies and regulatory obligations. This role forms an integral part of the Retail business 1st Line of Defence.


What are you going to do?

  • Monitoring and tracking non-financial risk items (Issues and Events) and ensuring timely actioning aligned to policy and procedure
  • Managing data quality and QA activities across systems including  development of best practice guidelines
  • Reporting, analysis and insights to support Retail business in effective identification and management of non-financial risks
  • Working with Retail teams and 2nd Line of Defence teams (reporting to CRO) to drive improvements to processes, tools and systems used in management of non-financial risk
  • Developing expertise in Bank Non-Financial Risk policies and standards to ensure compliance across the Retail business
  • Support Planning & Operations team in achieving its objectives and core tasks eg.
    • Ad hoc analysis or participation in projects
    • Undertaking controls design or testing activities
    • Participate in tool or system pilot activities
    • Review and provide input to policy changes or enhancements
    • Developing training material or presentations to educate or share knowledge across business


What are we looking for? Someone who…

  • has at least 2 years of experience in Financial Services with exposure to risk and compliance
  • has strong consulting and problem solving skills and is comfortable communicating with stakeholders in different levels
  • has strong communication skills and is comfortable developing and delivering training
  • has a passion for building team capabilities and driving process improvement
  • wants more than the typical Operational Risk role and is interested in developing expertise across the breadth of Retail Banking & Wealth


About us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.


When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.


We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


People of all ages, sexual orientations, cultures and backgrounds are welcome to apply - likewise if you're living with a disability, or you have family or caring responsibilities.

Recover Password

No worries! Enter the email used for registration and we’ll send you a confirmation link.

Get started as talent

Welcome , what describes you best?

This could be your current role, or where you want to work in the future.

What industries would you like to follow

Get on the radar of the companies doing amazing things in:

What’s your location?

Would you like to be contacted with relevant opportunities?

Skip talking to agency recruiters, skip the job adverts and let employers contact you directly.

What are your skills

Add your CV


Microsoft Word .doc and PDF accepted

Email address

Set a password for your account

Minimum 6 characters long.

By signing up, you agree to our Terms of Service and Privacy Policy.