Retention Marketing Lead

Founded in 2002, ELMO (ASX:ELO) is the leading cloud-based, integrated HR & payroll software company in Australia and New Zealand, and is the fastest growing HR Tech company in the region. We provide innovative cloud HR and payroll technology to more than 800 organisations across APAC. ELMO’s suite of HR and Payroll solutions can be used together, or stand alone and are configurable to your organisation’s processes and workflows. The ELMO solution allows organisations to manage their HR and payroll processes within one simple platform with a single dashboard and reporting suite.

 Job Description

The Opportunity:

We are looking for a talented Retention Marketing Professional to drive the development, management and execution of ELMO’s customer retention marketing efforts that drive continuous client engagement and organic growth in the HR Tech space.

What the role entails:

  • Developing and executing against strategies to drive retention, engagement and growth of existing clients via upsell / cross-sell of complimentary products across a variety of marketing channels
  • Maximising effectiveness of existing marketing channels and establishing new channels that drive customer retention and engagement
  • Ensure effective communication of the ELMO product, value proposition and customer benefit to existing clients
  • Maintenance and continual development of ELMO’s customer success stories and effective marketing thereof
  • Develop regular NPS (Net Promoter Score) and CX (Customer Experience) surveys

 Desired Skills and Experience

What you will ideally be able to bring to the table:

  • 7+ years’ experience in a customer or retention marketing role
  • Strong analytical and critical reasoning skills
  • Strong communicator, with proven ability in managing multiple stakeholders across different parts of the business
  • Solid understanding of and proven experience in online and offline marketing techniques
  • Ideally have strong Marketo skills, with an understanding of Salesforce
  • Understanding of SaaS technologies and/or knowledge of the HR landscape would be highly regarded
  • Process driven: designing/embedding processes that improve efficiency and quality of execution
  • Data driven: creating analytical frameworks to measure performance of strategy
  • Ability to prioritise and work effectively in a fast-paced organisation

What's in it for you?

You will be well rewarded for your commitment and success with a competitive base salary. The potential to achieve long-term and short-term bonuses, and ongoing training and development. All this in a great organisational culture, with a high level of engagement and morale. 

Want to become an ELMOnian and enjoy the vast benefits of working for a high-growth Australian organisation? Then please apply now for an immediate review of your resume by our dedicated HR Team.

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