Content Developer / Technical Writer

Founded in 2002, ELMO (ASX:ELO) is the leading cloud-based, integrated HR & payroll software company in Australia and New Zealand, and is the fastest growing HR Tech company in the region. We provide innovative cloud HR and payroll technology to more than 800 organisations across APAC. ELMO’s suite of HR and Payroll solutions can be used together, or stand alone and are configurable to your organisation’s processes and workflows. The ELMO solution allows organisations to manage their HR and payroll processes within one simple platform with a single dashboard and reporting suite.

 Job Description

As our Technical Writer, you are responsible for proactively planning and supporting the delivery of both customised client and ELMO Course Library modules, and you will make strong contributions at the content authoring level.

Key Responsibilities:

The core function of the Technical Writer includes, but is not limited to:                                                                                                                                        

  • Writing eLearning content, this includes:
    • Engaging in research activity
    • Designing material that applies adult learning principles and reflects the diversity of learners/end users
    • Using appropriate writing styles to make content easy to understand for the target audience
    • Developing online assessments to test understanding of learning objectives and key concepts
    • Customising, amendment processing and overall quality control of eLearning projects for clients
  • Using project management tools and processes to monitor and document the project process and outcomes to ensure the quality production and output of eLearning content
  • Ensuring a focus on client management, where you may liaise with the clients and key stakeholders during development to ensure deadlines are achieved
  • Ensuring compliance with information security and privacy policies and procedures

Key Performance Indicators (KPIs):

  • Module contribution: review and republish 2 pre-built courses to course library every month
  • Module contribution: research, develop and publish new course library content as needed (minimum 3 per year)
  • Module contribution: ensure all new and reviewed modules are mobile optimised
  • Client management: manage end-to-end module development within expected project timeframes (6-8 weeks per module)
  • Client management: maintain CSAT rating of >90% across client projects
  • Client management: reduce backlog of projects to 0% at >8 weeks

 Desired Skills and Experience

Positional Qualifications, Attributes and Skills:

  • Hold an undergraduate qualification (Law, HR, Education, Psychology, Business, Organisational Development disciplines preferred)
  • Experience in preparing content for learning and or development
  • Excellent communication skills (both verbal and written)
  • Focus on quality and high attention to detai
  • Be a strong team player with an ability to work autonomously
  • Ability to set priorities and meet timelines

Become an ELMOnian and enjoy the benefits!

Join us on our journey and enjoy the benefits of working in the heart of the Sydney CBD, in our brand-new office equipped with Meditation, Yoga, and Cafe facilities (including free barista-made coffee and morning tea), or take a breather with colleagues for a game of pool or table-tennis at your leisure. Reap the benefits of regular training and self-improvement programs, in a friendly and open environment.

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